Help and Support
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If you are not sure, this is how to check your OS version
- 1. Press the 'Settings' to launch the settings menu
- 2. Press 'General'
- 3. Now go to 'About'
- 4. You can check the OS version under 'Version'
Setting up and using your phoneVodafone SmartPassChange
- My SmartPass Tag or Companion Card does not work. How do I get help?
- My SmartPass Tag or Companion Card has been lost or stolen. What do I do?
- My SmartPass Tag is damaged. What should I do?
- I’m cancelling my Vodafone airtime agreement and moving to another mobile operator. Can I continue using SmartPass?
- I have a SmartPass Tag and Companion Card. Are they both linked to my SmartPass account?
- How long does it take to make a contactless payment?
- Is there a transmitter on my SmartPass Tag?
- I have content control enabled on my Vodafone airtime account. Can I still use my SmartPass Tag to purchase alcohol or cigarettes?
- Can I put my SmartPass Tag on another phone?
- Will I be charged if my SmartPass account has a negative balance?
- Can I make a contactless payment using my SmartPass Tag if I don’t have any credit on my SmartPass account?
- If I need to remove my SmartPass Tag, is there any risk of damage?
- I have attached the SmartPass Tag to the back of my phone. When I try to make a payment using the Tag, it’s declined. Why is this happening? What should I do?
- I have a SmartPass Tag. My smartphone also has NFC functionality. Will my SmartPass Tag work if the NFC functionality on my phone is switched on?
- I have a cover on my phone. Will I still be able to make a contactless payment using my SmartPass Tag?
- If I can’t connect to the mobile network, can I still log in to my SmartPass App?
- If I can’t connect to the mobile network, can I still make payments using my SmartPass Tag?
- How do I change my SmartPass account password?
- Can I change my SmartPass account username?
- When setting up SmartPass, I was asked to select a username and password. When do I need my username and password?
- I’ve forgotten my SmartPass App PIN. How do I reset it?
- How do I change my SmartPass App PIN?
- I've tried to top up but the money hasn’t been added to my SmartPass account. What's happened?
- I’ve tried to make a payment using my SmartPass Tag but it was declined
- How do I close my SmartPass account?
- How do I use SmartPass?
- How do I get started with SmartPass?
- How do I register for a SmartPass account?
- What is Vodafone SmartPass?